J Street Buzz
March 5, 2019

  
We're all busy buzzing around, but never too busy to take your call or respond to your request!




     
President Armen Stein has earned the Microsoft MVP Award every year since 2006. The award is for technical expertise (for Access in Armen's case) and community involvement.  There are fewer than 40 Access MVPs in the world!

 

 

 

 

The Best New Gadgets and Tech from CES 2019

We know you just want to see the best stuff from CES with the least amount of effort—all that content you’ve been meaning to get to isn’t going to watch itself. So, here’s a short-and-sweet recap of CES highlights you can use to impress your friends with your incredible knowledge of cool new gadgets. You’re welcome.  Read more...
 

Know Your Audience

When communicating with anyone it is important to know your audience.  You should know their level of knowledge on the subject, and how they will react to news you share.  The way you say something is key to how they will interpret your message.

When communicating via email, "tone" can be lost or misconstrued making it even more difficult to convey your message.  Worse yet - if you are trying to convey technical information to a non-technical person, the words you use can cause distress for the receiver.  By choosing your phrasing carefully, and putting yourself in their shoes, you can save your clients from unnecessary confusion and frustration.  Here are a couple of examples:

Situation: A client's system is generating notifications that there are many unsuccessful log in attempts from an unknown source.
What you could say: "Someone is trying to hack your system!"
A better way to say it: "Your system is blocking numerous unwanted access attempts, as it is supposed to do.  It is quite common for systems to receive these types of attempts. Your server is up to date on all security patches and the system is preventing these attempts from getting through.  We'll continue to monitor the situation."

Situation: A client's system is not performing well, and you don't immediately know what the issue is.
What you could say: "I've never seen this happen before.  I'm totally stumped."
A better way to say it: "I can see your system isn't performing acceptably.  Our team is working on resolving this issue right now.  We'll let you know what we find."

By acknowledging the issue and expanding your response to include professional information and a calm, confident tone, you can avoid causing stress and frustration for your client.  And a bonus is that this can also reduce the number of follow-up conversations asking for clarification!


Contact us for a free consultation - we're here to help you!  And don't worry - we know our audience!

 

Project Highlight: Calamco


I visited CALAMCO in December along with Michal Bar and Mike Sullivan from Microsoft.
 

One of the most exciting parts about embarking on a new custom software development project is diving in and learning the nuances of our client's business. Usually I have at least a passing knowledge of their industry, but occasionally I'm taken by surprise. One of those times was when my team at J Street Technology was contacted by CALAMCO. Read more...

 

 

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