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We had a frustrating experience a few months ago in Valencia, Spain, where I was speaking at a conference. The morning after we arrived at our remote beachfront hotel, we thought we would take the bus into downtown Valencia. Since we had just arrived, I didn’t have any euros yet, so I went online and found an official Valencia Metro app where I could load money and use it to scan the bus fare.
Can you remember the first statistic you read that changed your perspective?
I’d like to think my kids experienced this the day I told them about a statistic I’m going to call “one out of twenty.” When they were young, I shared with them that about one out of twenty people on the planet call the United States home.
In sales, people talk about businesses falling into two main categories: hunters and farmers. Each approach has its strengths, but we’ve realized that we use a third, less-talked-about category: trappers.
You know the old story—the one where someone, usually with a tortured expression, says, “No matter what I say, don’t let me out of this room.” It’s a clear warning. They know what’s coming. And yet, when the full moon rises, the pleading begins.
We experienced a widespread power outage, a few months ago, in Seattle. For days, about 250,000 people didn’t have power, offering a valuable lesson in communication and expectation-setting among business owners.
Working with hundreds of potential clients over the years, I’ve learned that reaching an agreement requires both timing and confidence. When a conversation is going well, you must recognize it and lead the client to the next steps without over-explaining. Once the client says “yes”, it’s essential to take that answer and move forward rather than offer more reassurance when it isn’t needed. A specific example is references. Sure, we have a bunch of them – but we don’t offer them when the answer is already yes!
When investing in custom software development, it’s natural to wonder whether your development team needs experience in your specific industry. But while industry knowledge can be helpful, it’s not essential for a successful outcome. In fact, working with developers who bring fresh perspectives and know how to apply their expertise from other projects can often result in more innovative solutions.
As a business owner, I live by my calendar. Meetings are the rhythm of my day, and over time, I’ve tried to improve my punctuality. But I’ve noticed that not everyone shares the same internal clock.
On a recent trip to Spain, I reserved a rental car so my family and I could drive to the small town where we had an Airbnb reservation. Little did I know that what unfolded would leave me with a list of lessons to pass on to you and highlight how customer service affects a company’s reputation….
Think about what would happen if you built your new home on shaky ground; it’s a disaster waiting to happen. While it might not come
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At J Street Technology, we’ve been working with clients for over 20 years. In that time, we’ve developed some recommendations on the topic. We hope you find our checklist useful
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