Industries We Serve

Custom Software for City Governments

Custom software and database support for city governments, so your department's systems are documented, supported, and never depend on a single person.

A historic government building with an American flag

City departments often run on systems that were built in-house, one project at a time. When the one employee who understood a database moves on, the department is left with software nobody can support, and every change becomes a risk.

J Street Technology has built custom software since 1994 for more than 600 clients, including city governments and state agencies. We take over systems like these, improve them, and train your staff, so the city isn't relying on a single person to keep things running.

Common problems with city systems

These are the situations city clients bring to us:

  • A system only one person understands. A custom database and front end built by an employee who can no longer support it.
  • Enhancements nobody can make. Departments know what they need changed, but there's no one left who can safely change it.
  • Reporting changes on a deadline. Complex reports that have to be updated in time for a scheduled deployment.
  • Public-sector constraints. Government work runs on different rules than private business; we've written about how custom software differs in the public and private sectors.
Client spotlight

City of Issaquah

The buck doesn't stop with business — some of our best projects have been with municipal governments. The City of Issaquah Department of Public Works Operations came to J Street for help managing a custom SQL Server database whose front-end application had been built by an internal employee who could no longer support it.

We gathered requirements, implemented enhancements, and trained key employees on them, so the City no longer had to rely on a single person to keep the system running.

City of Aurora, Colorado

“We have received amazing service from Scott on the J Street team. When needed, he worked late into the night to meet our deployment schedule for some complex reporting changes. Scott went above and beyond, and he did it with a really great attitude.”
Jennifer Speer, Sr. Finance Business Systems Analyst, City of Aurora, CO
Browse case studies from other industries

What we do for city governments

  • Take over and support existing systems. Ongoing support and enhancements for in-house SQL Server databases and the applications built on them.
  • Reporting. Complex reporting changes and Power BI dashboards for departments that need clear numbers.
  • New department applications. Secure web applications designed around how each department actually works.
  • Upgrading older tools. Moving aging Access applications and spreadsheets onto a supported platform.
  • Training. Teaching key employees how their systems work, so knowledge isn't locked up with one person.

More from our blog: What are the benefits of custom software for municipal entities? and The evolution of citizen engagement.

How much does custom software for a city department cost?

It depends on scope. As a rough guide, support for an existing system typically runs under $10,000 for minor work and $10,000 to $30,000 for major work. Small new applications typically fall between $20,000 and $50,000, medium applications between $50,000 and $100,000, and larger systems above that. We'll give you a realistic estimate after a free consultation.

Let's talk about your department's systems

Tell us which systems keep you up at night. We'll learn how your department works before we suggest anything; here's how we work. Book a free 30-minute consultation, or call us at (425) 679-6206.

Book a free consultation
“J Street staff were so impressive. Quick, responsive, and thoughtfully resourceful.”
Chris Hurley
Bailey-Boushay House
Some of our 600+ clients
Microsoft logoIKEA logoBosch logoEddie Bauer logoHewlett-Packard logoLanxess logoCrocs logoBenchmark Plus logoMinntex logoCalamco logoCommercial Brokers Association logoHeery logo
Testimonials

Don't take our word for it. Take theirs.

“J Street has an edge over any other development companies we've worked with. They have an uncanny ability to quickly understand your business.”

Treg Vanden Berg
Project Manager, Fluke Corporation

“The team at J Street designed and built a very complex workflow system to help us increase accuracy and reduce labor costs. This project was very challenging, but J Street persevered and now our system is saving us time and money every day.”

Tom Pool
Executive Director, Drug Free Business

“I highly recommend J Street Technology. Their team is knowledgeable, professional, and a pleasure to work with. Our project was delivered on time, on budget, and their follow-up support has been excellent.”

Jeff Ripley
Owner, Alaska Tourism Partners, LLC

“The people at J Street are smart, efficient, and professional. They ask meaningful questions to quickly understand the scope and requirements of a project. During the times we worked together, they quickly came to feel like part of the Benchmark Plus team. The applications they helped create enhance our work efficiency on a daily basis.”

Jeremy Gollehon
Chief Technology Officer, Benchmark Plus

“J Street Technology has been a pleasure to work with. Armen and his team have the creativity, attention to detail, and technical skills needed to execute their refined systematic process for database design. Our decision to work with J Street was a significant investment for our company, and we are pleased with the result.”

Matt Johnson
President, MinnTex Citrus

“We have received amazing service from Scott on the J Street team. When needed, he worked late into the night to meet our deployment schedule for some complex reporting changes. Scott went above and beyond, and he did it with a really great attitude.”

Jennifer Speer
Sr. Finance Business Systems Analyst, City of Aurora, CO

“I found the entire team to be highly professional, highly competent, and a true partner in our project. They took the time to understand our technical and business constraints and gave us credible advice. I would engage J Street again without any hesitation.”

Chanchal Samanta
CTO, Intac International

“They listened to our needs, asked the right questions, and architected a solution that met all of our objectives. Their unique ability to communicate effectively with technical and non-technical stakeholders was instrumental in the success of the project.”

Gary Babcock
Network Administrator, Calamco

"The whole J Street team is simply stellar; they are approachable, organized, think critically, and produce excellent work. They are always open to receiving constructive feedback — and then deliver on what we’ve asked for in an elegant and thoughtful way."

Mary Lyell Larsen
SVP, Research, and Customer Service, Commercial Brokers Association

“I highly recommend working with Armen and the team at J Street. We did not have the internal skills necessary to support our critical Access applications, and J Street filled our needs perfectly. From their technical work to Armen's wealth of experience, J Street is a top-notch partner.”

Nathaniel W. Polky
Director of Information Systems, Sugar Mountain

“We have been using J Street's centralized database application since 2001. J Street's application has improved our business processes across the agency.”

Jama Hawk
Manager of Business & IT Services, WA State Housing Finance Commission

“From day one, Armen and Jess listened painstakingly to learn our unique business model and our vision. J Street completed the software application the way we envisioned, with professional, reliable, and responsive effort at every twist and turn.”

Kathy Hamburg
Owner, Statewide Rent-A-Fence of Oregon

“The people at J Street are smart, efficient, and professional. They ask meaningful questions to quickly understand the scope and requirements of a project. During the times we worked together, they quickly came to feel like part of the Benchmark Plus team. The applications they helped create enhance our work efficiency on a daily basis.”

Jeremy Gollehon
Chief Technology Officer, Benchmark Plus

“J Street Technology has been a pleasure to work with. Armen and his team have the creativity, attention to detail, and technical skills needed to execute their refined systematic process for database design. Our decision to work with J Street was a significant investment for our company, and we are pleased with the result.”

Matt Johnson
President, MinnTex Citrus

“The team at J Street designed and built a very complex workflow system to help us increase accuracy and reduce labor costs. This project was very challenging, but J Street persevered and now our system is saving us time and money every day.”

Tom Pool
Executive Director, Drug Free Business

Free 30-minute consultation

Tell us about your project and we’ll be in touch within one business day. Or call us directly at (425) 679-6206

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