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There have been movies made about it, and it happens in real life. A regular hard-working person buys a lottery ticket and wins BIG – and promptly quits their job.
On a recent trip to Spain, I reserved a rental car so my family and I could drive to the small town where we had an Airbnb reservation. Little did I know that what unfolded would leave me with a list of lessons to pass on to you and highlight how customer service affects a company’s reputation….
Some customers balk when we tell them that we’ll do some planning and design to start their project. They want us to just start coding. But we know that’s a bad idea…
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